Cancellation & Refund
Clear and fair policies for your peace of mind
Cancellation Policy
More than 24 hours before pickup
100% refund
Automatic refund within 5-7 business days
No questions asked
Within 24 hours of pickup
50% refund
Refund processed within 7-10 business days
Excluding any processing fees
Less than 4 hours before pickup
No refund
Credit for future booking available
Subject to manager approval
No-show at pickup
No refund
Full rental amount charged
No future credit available
Refund Process
Refunds processed to original payment method
Processing time: 5-10 business days
International transactions may take 14+ days
Contact support if refund not received within timeframe
Bank processing fees non-refundable
Special Circumstances
Vehicle mechanical issues: 100% refund
Severe weather conditions: Full credit or reschedule
Document verification failure: Full refund
Medical emergencies: Case-by-case review
Flight delays: Provide proof for consideration
Quick Tips
Cancel early for full refund
Check weather forecasts
Keep travel documents ready
Contact support for emergencies
Read policy before booking